Reviews Article Full Details

Myself and my partner came to Castlebrae after having experienced some of the worst service EVER with another local agent.  We walked into Castlebrae and we were seen straight away, we explained what we were looking for and they were able to show us a couple of properties that suited our needs. I am a serving police officer and my partner is a store manager so we are busy people yet Castlebrae were able to work around our shift patterns and arrange viewings without any problems. We were shown around the properties that we viewed by Alistair who was very professional and knowledgeable. Once we decided to note our interest in renting our property at Russell Road, Bathgate we were kept up-to-date by phone and email and a time was arranged, again around our shifts at short notice to get all the documents signed (Staff at Castlebrae also took the time to fully explain these). Once in the property we had a couple of maintenance issues with a bathroom and extractor fan and a leaking toilet both were fixed very quickly without quibble,the latter in fact being fixed by an on call plumber sent out during the Christmas period.  Unlike some other letting agents I have used in the past Castlebrae seem to really care about their tenants and solve any problems quickly all with excellent service and knowledge of their industry.