Meet Jody, our seasoned professional with over 12 years of expertise in new house building. Jody provides an invaluable link and experience between property owners and tradesmen (we suspect in a previous life she was a plumber!). Since joining our company in 2011, Jody has been the backbone of our operation, managing the day-to-day activities of the office. Her commitment ensures that every aspect of property management is executed with precision. Jody plays a pivotal role in providing valuable guidance to our clients throughout the entire lettings process and ensuring a seamless and efficient experience for all parties.

David has been part of our team as our Sales Manager since 2018. He oversees our Sales function, conducting valuations on both ends of the business. With extensive experience in the residential property sector, David brings a wealth of knowledge, having worked with both corporate and independent agencies for many years. His expertise ensures clients needs are met meanwhile building trusting relationships, making the property sales process seamless and efficient.

Fiona has been a cornerstone of our team since 2013. With a wealth of knowledge in business and customer service, Fiona is a valuable asset to Castlebrae. She has completed The Residential Lettings & Property Management Level 6 with Propertymark, earning her Lettings Diploma. Fiona takes charge of overseeing all aspects of our business finances. Her meticulous approach ensures the financial aspects of our operations run seamlessly, allowing us to focus on delivering exceptional service to our clients.

Joanne became an integral part of our team in 2019 when she joined as our Maintenance Manager. Joanne's extensive background in the private property sector and wealth of knowledge and experience has allowed her role to advance to Deputy Branch Manager. With a deep understanding of our operations and a proven track record of leadership, she now oversees day-to-day branch activities. With years of experience in the maintenance field Joanne's dedication guarantees that our clients' properties are in capable hands. Joanne ensures that our clients' property portfolios are meticulously maintained to the highest standards.

Karen has been a valued member of our team since 2015. With a strong background in customer service as well as an extensive knowledge of the private property sector, Karen is your first point of contact when you walk through our doors. Her welcoming demeanor and warm personality brings a positive atmosphere to our office, making visitors feel right at home. Having worked with landlords and tenants for many years, Karen possesses a unique understanding of their needs and concerns. Karen deals with new tenancy agreements and guarantees that the move-in process is smooth and that your journey with us begins with a warm welcome and expert guidance.

Lynn has over 23 years’ experience in the estate agency industry, she worked with corporate estate agencies before joining the CastleBrae team. She controls sales negotiations, property viewings and oversees all transactions ensuring a positive experience for all involved. She prides herself on excellent customer service, great knowledge of the property market and has a passion for property. Lynn is CeMap qualified and was previously a senior financial consultant for 5 years. In her spare time Lynn loves spending time with her daughter Imogen, they enjoy visits to the cinema, playing tennis and crafting.

Ria, our Maintenance Coordinator joined Castlebrae in November 2022. Hitting the ground running, she brought with her a wealth of experience from a previous role in a Letting Agency, where she handled all aspects of the letting business and conducted Property Inspections. Ria has recently gained her Safeagent Qualification, her extensive knowledge has proven invaluable to us. She takes pride in providing excellent customer service and fostering positive relationships providing a reliable link between tenants and landlords ensuring that every aspect of property maintenance is handled with care and efficiency.

Marisa joined CastleBrae in November 2023. With a degree in Communication Design, Marisa is immersing herself in the Estate Agency business, applying her design expertise she will be looking to enhance the visual and strategic elements of our brand identity. She will be leveraging her creative background to improve our marketing materials, streamline communication, and create engaging client experiences, all while gaining valuable knowledge in Property Management.

Tracy joined Castlebrae in June 2024 to support our expanding Lettings portfolio. As a Property Coordinator, she handles all aspects of property management, from conducting viewings to coordinating inspections. With her extensive background in customer service and experience in management roles, Tracy brings valuable expertise to our team. Her excellent organisational skills and keen attention to detail ensure each property is well-maintained and meets Castlebrae's high standards. Tracy’s proactive approach and dedication make her a key asset, providing exceptional service to both landlords and tenants.

Phoebe, our new Maintenance Coordinator, brings strong organisational skills and a proactive approach to our team. She expertly manages the coordination of maintenance jobs, ensuring timely and efficient service for our clients. Phoebe is dedicated to maintaining the highest standards in property care, making sure everything runs smoothly behind the scenes at our managed lettings properties. With her attention to detail and commitment to excellence, she is an invaluable asset in keeping our properties in top condition.

Rochelle joined CastleBrae with extensive experience in the property sector, stepping into the vital role of Compliance Coordinator. She monitors and organises all safety certifications, ensuring every landlord’s property meets the highest standards of compliance. Alongside her compliance work, Rochelle supports a range of property lifecycle activities, helping to keep operations running seamlessly from start to finish. Her strong industry knowledge, meticulous attention to detail, and proactive approach make her an invaluable member of the team. Rochelle’s commitment ensures landlords can have complete confidence that their properties are safe, compliant, and well managed.

Lynda is our Property Finance Assistant and plays a key role in supporting the Accounts Manager with the day-to-day processing of business finances. Working within our busy estate agency, she ensures transactions are handled accurately and efficiently, contributing to the smooth running of our operations. Lynda’s strong organisational skills, attention to detail, and friendly manner make her a valued part of the team. Her dedication helps keep our financial processes on track, enabling the business to deliver excellent service to landlords, tenants, and clients alike.

Jessica is our Administration Assistant, supporting the team with the administrative side of the property lifecycle. Eager to learn and grow within the industry, she brings enthusiasm and a fresh perspective to her role. Jessica’s willingness to get involved, combined with her strong organisational skills, ensures tasks are handled efficiently and accurately. As she builds her knowledge and experience, her commitment and positive attitude make her a valued member of the team, contributing to the smooth running of our busy estate agency.