IMPORTANT TENANT INFORMATION
WINTER WEATHER PRECAUTIONS
Tenants need to be aware of problems which can
occur during cold weather, frost damage being one of the biggest
risks. A burst pipe can cause substantial damage to your
home and its contents.
be complicated and may involve digging up lawns, tarmac or
paving. Any resulting problems from burst pipes etc will be very
much the tenant’s problem and may also involve adjoining properties.
can be avoided by taking a few simple precautions including:
- Opening the loft trap door on cold days to let heat in
- Keeping the plug in the sink during frosty weather
- If you are away for more than 24 hours, leave the heating on a low
setting and ask a friend or relative to check on your home to make sure
the pipes haven't burst or frozen
- Report dripping taps because if they freeze they will block the
- Know where your stop tap is
and check you can turn it off easily in an emergency
Ensure your rooms are always
warm and properly ventilated.
Too much ventilation in rooms
can carry away too much heat and this can cause wall surfaces to get so cold it
will actually encourage condensation rather than reduce it.
When cooking, keep kitchen
door shut and window open.
When bathing, washing or
drying clothes, keep the room door shut and the window open.
Tumble driers produce a great
deal of moist air and this should, ideally, be ducted directly to the outside
of the house.
If cIIf condensation is very bad
in the house you should consider drying your clothes at a launderette if you
can't dry them outside.
are a few common heating problems that don’t always need an engineer to be
called out, to avoid this can you please ensure that
have a pre-payment meter make sure there is enough credit to allow the
heating/hot water to come on
the pressure on your boiler hasn’t dropped/ or require to be topped up
sure all the electrics to the boiler are switched on and working properly
report heating breakdowns to our office on 01506 676300 and an engineer will be
NUMBER IS AVAILABLE 24 HOURS FOR EMERGENCIES ONLY i.e. If
there is a vulnerable person in the property, a child under 6 months, someone
who is elderly or disabled and you are without heating or hot water.
office hours you must leave your name, property address, contact number &
details of the problem. Your call will
be answered promptly. You may be charged for non-emergency